Complaints

Overview of Complaints Process

At Family Car Deals, we want you to be happy. We will do everything we can to make sure your car-buying experience is smooth and enjoyable. However, we understand that issues can arise, and we're here to resolve them quickly and effectively.

If you have any concerns or feedback about your recent car purchase, our complaints process is straightforward and designed to address your needs promptly.

How to Make a Complaint

If you have a complaint or concern, the first step is to contact us directly. You can reach our customer service team by phone, email, or through our website’s contact form. Here’s how to get in touch:

• Email: complaints@familycardeals.co.uk
• Phone: 0161 660 9339
• Post: Complaints Department, Family Car Deals c/o Leasing Options Limited, Options House, Atkin Street, Worsley, Manchester, M28 3DG.

When contacting us, please provide as much detail as possible, including your name, contact information, vehicle details, and a description of the issue. This information helps us understand your situation better and work towards a resolution.

Our Process

Once we receive your complaint, our team will investigate the issue promptly and work to resolve it in a timely manner. We’ll keep you updated throughout the process and work with you to find a satisfactory solution.

For more details on how we handle complaints, please see our Customer Complaints Procedure. 

Your Rights

You have the right to:

• Access your data and request corrections.
• Ask us to stop using your data for marketing purposes.
• Request the deletion of your data.
• Opt-out of automated decision-making.

If you're not satisfied with our response, you can also contact the Information Commissioner's Office (ICO).

We may monitor and record communications with you for quality assurance and compliance purposes. We might update this policy occasionally, so it’s a good idea to check back from time to time.

We’re here to help, and we aim to resolve any issues you might have promptly and effectively. Thank you for choosing Family Car Deals!