Initial disclosure

Initial Disclosure

At Family Car Deals, we're here to make the car-buying process clear and straightforward for you. Our aim is to help you understand your options and what happens if you need to make a complaint.

Who We Are

Family Car Deals is part of Leasing Options Limited. We help you find the right car for your needs and budget, working with different lenders to get you the best deal. We're regulated by the Financial Conduct Authority (FCA), and you can check our details with them. Our FCA Firm Reference Number is 660061, and you can verify this by calling the FCA on 0800 111 6768.

What We Offer

We provide a variety of finance options to help you get a car. We work with a panel of carefully selected lenders and may receive a commission for our referrals.

What We Do for You

We'll give you information about different finance options and help you choose what's best for your situation. We might ask questions about your financial circumstances to find the right deal for you. It's important to provide accurate information to ensure we can help you effectively.

What We Charge

We charge a Processing Fee of £299.99 inc VAT when you order your car. This covers the costs of arranging the finance. There is no charge for arranging insurance products. You can pay this fee online or by bank transfer.

Money Matters

We’ll discuss the financial aspects to ensure you can afford the monthly payments for your car. If your situation changes and you can’t make the payments, let us know immediately. Missing payments can affect your credit score, making it harder to borrow in the future.

Complaints

If you have any concerns or feedback about your car purchase, you can contact our customer service team by:

• Email: complaints@familycardeals.co.uk
• Phone: 0161 660 9339
• Post: Complaints Department, Family Car Deals c/o Leasing Options Limited, Options House, Atkin Street, Worsley, Manchester, M28 3DG.

We aim to resolve complaints promptly and will keep you updated throughout the process. For more details on how we handle complaints, please see our Customer Complaints Procedure.

We hope this information helps make your car-buying experience smoother and more enjoyable. If you have any questions, feel free to reach out. We're here to help!