Treating Customers Fairly

At Family Car Deals, we’re dedicated to giving you the best service and treating you fairly. This commitment is based on guidelines from the Financial Conduct Authority (FCA) that help us make sure we're clear, honest, and respectful in everything we do.

Our Promise to You

1. Customer Confidence
   We make sure treating customers fairly is part of our company culture, so you can trust that your needs come first.
2. Right Products and Services
   Our products and services are tailored to meet the specific needs of different customer groups, ensuring you get what suits you best.
3. Clear Communication
   We provide straightforward information before, during, and after your purchase, so you always know what's going on.
4. Relevant Advice
   When we give advice, we consider your individual needs and circumstances to make sure it’s helpful.
5. Product Reliability
   Our products do what we say they will, and our service meets your expectations.
6. No Unfair Obstacles
   We make it easy for you to change products, switch providers, submit claims, or make complaints without facing unnecessary hurdles.

How We Ensure Fair Treatment

1. Listening to You
   We take the time to understand what you need and want.
2. Clear and Honest Information
   We present our products clearly, highlighting any risks and benefits without any hidden conditions.
3. Transparency
   We ensure our services are clear and free from complex terms or hidden surprises.
4. Respecting Your Privacy
   We take your privacy seriously and make sure all your details are kept safe and confidential.
5. Handling Complaints
   We deal with complaints quickly, learn from them, and make necessary improvements.

At Family Car Deals, we want to make buying a car easy and stress-free. We focus on helping you find the right car for your family’s needs, and we ensure you feel supported and respected throughout the process.

If you have any questions or need help, please reach out to our team. We’re here for you!