Privacy Policy

Who is Family Car Deals?

Family Car Deals is a trading name of Leasing Options Limited. For the full privacy statement, please visit the Leasing Options privacy policy.

We know that family privacy is really important so here’s details on everything we have in place to protect you.

First let’s take a look at why we collect ‘personal data’.

Why do we collect personal data?

• To respond to your questions and provide the services you need.
• To recognise you and manage your accounts with us.
• To check your credit history.
• To handle administrative tasks.
• To conduct research and understand how our services are used.
• To learn about your interests and preferences.
• For marketing purposes.
• To prevent and detect fraud.
• For billing and order processing.
• To customise our website to your preferences.
• To keep you informed about changes to our services.
• To ensure security.
• To improve our services.

What kind of personal data do we collect?

• Your name, address, and contact details.
• Your date of birth.
• Information about your interests.
• Payment details.
• Financial information.
• Your opinions.
• If you contact us online, you agree that we can use your information to discuss finance or insurance inquiries.

How do we handle your personal data?

We use it to provide our services and meet our legal obligations. As a credit intermediary, we handle various financial tasks related to consumer credit and insurance mediation.

Who do we share your personal data with?

• If you agree to receive marketing materials, we'll ensure it aligns with your preferences.
• When arranging vehicle finance, we might share your data with finance companies.
• We may share data with service providers like web hosting companies and lenders.
• When using our website's part-ex valuation feature, your data may be shared with a third-party supplier
• We may advise you on insurance products offered by our approved partners.
• We may share data with law enforcement agencies or regulators when required.

Where is your personal data stored?

We keep your data on a secure system protected by a password. While we take measures to protect your data, the internet isn't entirely secure, so we can't guarantee its safety.

How long do we keep your personal data?

We keep your data for up to six years after your credit agreement ends. If you don't proceed with a finance inquiry, your data may be kept for a shorter time.

What rights do you have regarding your data?

• You can access your data and ask for corrections.
• You can ask us to stop using your data for marketing.
• You can request the deletion of your data.
• You can opt-out of automated decision-making.

Who can you complain to if you're unhappy?

The last thing we want is for any of our customers to feel unhappy with any aspect of our service. However, we recognise that sometimes don’t work out as we would hope or aim for.

If you find yourself in a situation where you are unhappy, in the first instance please do contact your account manager. If you don’t get a satisfactory response – then please email complaints@familycardeals.co.uk.

If in the unlikely instance you don’t receive an appropriate response from us, you can refer your concerns to the Information Commissioner's Office (ICO).

We may monitor and record communications with you for quality assurance and compliance purposes. We might update this policy from time to time, so it's a good idea to check back occasionally.

For any questions or more details, feel free to reach out to us. We're here to help you!